Our Commitment to Your Privacy

Nolan Hill Medical Clinic is committed to protecting the privacy, confidentiality, and security of your personal health information. We adhere to all provincial and federal privacy legislation, including the Health Information Act (HIA) and the Personal Information Protection Act (PIPA).

How We Use & Disclose Your Information

Your personal health information is collected and used strictly to provide you with healthcare services.
This may include:

• Sharing relevant information with other healthcare providers directly involved in your circle of care.
• Submitting claims to health insurance providers or government health programs.
• Fulfilling legal and regulatory obligations.

We do not sell your personal information. We will not share your information for any other purpose without your explicit, written consent.

Your Rights

You have the right to:

• Access a copy of your medical records.
• Request corrections to your personal health information if you believe it is inaccurate.
• Withdraw consent to the collection, use, or disclosure of your information at any time, subject to legal restrictions.

Patient Code of Conduct & Behavior Policy

Our Commitment to You

Nolan Hill Medical Clinic is dedicated to providing a safe, welcoming, and inclusive environment for all patients, visitors, and staff. We strive to treat everyone with dignity, kindness, and respect.

Expectations of Our Patients

To maintain a safe and productive healthcare environment, we ask that you and your visitors:

• Treat all clinic staff, physicians, and other patients with courtesy and respect.
• Communicate calmly; refrain from yelling, swearing, or using threatening language.
• Silence or turn off all cell phones and electronic devices during appointments.
• Keep all weapons, illegal substances, and alcohol out of the clinic premises.
• Respect the privacy of other patients by not taking photos or recording on clinic grounds without authorization.

Zero Tolerance Policy

We have a zero-tolerance policy for aggressive, abusive, or violent behavior. This includes, but is not limited to:

• Physical assault or the threat of violence.
• Discriminatory remarks (e.g., offensive comments about race, religion, gender, or sexual orientation).
• Sexual harassment, suggestive comments, or inappropriate physical gestures.

Consequences of Policy Violation

If a patient engages in unacceptable behavior, clinic staff and physicians reserve the right to:

1. Issue a verbal warning and ask the individual to stop the disruptive behavior.
2. Ask the individual to leave the premises.
3. Contact local law enforcement if there is an immediate threat to safety.
4. Terminate the patient-physician relationship and discharge the patient from the clinic.

Electronic & Online Communication Policy

Communicating With You

Nolan Hill Medical Clinic may use email, text messages, or secure patient portals to send appointment reminders, communicate non-medical administrative details, or share health information.

Security and Risks

While we use secure networks and encryption, standard, unencrypted email and text messages carry inherent risks of interception by unauthorized third parties. By communicating with us via these methods, you acknowledge and accept these risks

Notice of Collection: Why We Ask for Your Email

Under Alberta’s Health Information Act (HIA), your email address is considered protected registration information. We collect it directly from you to improve your care and streamline clinic communications.

How We Use Your Email

• Appointment Management: Sending booking confirmations, cancellations, and automated reminders.
• Virtual Care: Emailing secure links for video or phone consultations.
• Clinic Updates: Sharing important clinic announcements, holiday hours, or policy changes.

Important Information About Security

• Your Privacy First: Your email address is stored securely within our electronic medical record system. It is never sold, rented, or shared with outside marketers.
• Communication Risks: Standard email is not fully secure. It can be intercepted or misdirected.
• Separate Consent Needed:Simply giving us your email does not mean we will send you private medical files. We will ask for your separate, explicit consent before emailing any sensitive health information (like lab results or prescriptions). Please ask front staff to give you Informed Consent form

Your Rights

You are not required to provide your email address to receive healthcare at this clinic. You can update your preferences or remove your email from your file at any time.